Support


Please review the frequently asked questions below. If you still need assistance, you can contact us directly by emailing us at goldsgym@europasports.com


Europa Sports Products is the nation’s industry-leading distributor of nutritional and sports supplements, sports drinks and accessories. Europa Sports Products will be handling the order fulfillment (order processing and shipping) of all orders for our customers. To learn more about Europa Sports Products, please go to www.europasports.com.

Orders over $60 are shipped for free. Under $60 the shipping charge is $7.50.

Orders are shipped using UPS Ground – unless the address is a P.O. Box in which case we use USPS.

Orders are usually processed within 1 business day of when they are received. Shipping times for orders vary but are usually 1-2 business days.

No. Orders are only shipped within the US.

No. Orders are shipped directly to your address.

Once your order has been shipped, you will receive tracking information via email. If you choose to create an account, you will also be able to view tracking information via the My Account link.

We accept all major credit cards (Visa, Mastercard, American Express, Discover, Diners) as well as several alternative payment methods (Apple Pay and Google Pay).

Your credit card is charged once your order is shipped from our warehouse. If you have any backorder item(s) on your order you will be notified that the item(s) have been dropped from your order and you will not be charged.

This storefront is built on the Shopify platform and uses all the security features that are available via Shopify. Shopify has been certified as a Level 1 Payment Card Industry Data Security Standard (PCI DSS) provider and is used by hundreds of thousands of e-commerce sites globally.

If you have any issues or concerns, you can contact us directly at goldsgym@europasports.com or you can send us your questions using the Contact Us form. Make sure to include your order number in your communication.

Please contact us at goldsgym@europasports.com. Make sure to include your order number and details on the wrong or damaged item.

If you want to return any items in your order, please contact us at goldsgym@europasports.com for instructions. Make sure to include your order number, the item(s) that you want to return and the reason for your return. Do not return the item to your gym.

If you create an account you can access your order history. An account can be created when checking out or my clicking on the My Account link.

Go to the My Account link and click on the link marked “Forgot your password?”. You will be provided instructions on how to reset your password.

We will immediately notify you via email if there are issues with your order including credit card authorization issues and backorders.

Inventory can change quickly. We will make every effort to fulfill your order in full. If there are any items that cannot be fulfilled at the time of purchase then we will notify you via email and drop those items from your order. You will not be charged for any items that are dropped from your order.